Tenant:              Hi, Mrs. Rogers. This is Steve, your tenant in apartment thirteen.
Mrs. Rogers:     Hi, Steve. I haven’t seen you for a long time.
T:                       Well, I’ve been busy.
R:                       What can I do for you?
T:                       There are some problems in the apartment. 
      The faucet in the kitchen is leaking.
R:                       OK. I’ll send the plumber tomorrow to take a look at it. Anything else?
T:                       Yes. The heater isn’t working well. 
R:                       They still haven’t fixed it? I sent someone to look at it last week. 
T:                       I know.
R:                       What’s wrong with it now?
T:                       Well, it makes a lot of noise, and we only get a little heat.
R:                       They should have fixed it the first time. I’ll call them again.
T:                       Perfect. I’ll be here.