Mr. Watson, this is Mario, your tenant in six-B.

Hi. What's up?

There are a few problems with the apartment.
First, the faucet in the bathtub drips constantly.

I'll ask my plumber [bad word] by and fix it tomorrow.

Also, one of the burners on the stove doesn't work.

What's the matter with it?
I can't control the temperature.
I think you'll have to get an electrician.

I'll see what I can do.
Is that everything?

Well, there's one more thing.
I can't get a dial tone on the phone; it's dead.

I'm sorry, there's nothing I can do about that.
You'll have to call the [bad word] 

I'd like to make an appointment to see Dr. Lang.

Is it an emergency?

Yes, I have an infected wound.

In that case, how about this afternoon at three?

Fine. My name is Shirley Baker.

Have you been here before?

No.

Who referred you to us?

My neighbor, Vera Dong.