Tenant: Hi, Mrs. Rogers. This is Steve, your tenant in apartment thirteen.
Mrs. Rogers: Hi, Steve. I haven’t seen you for a long time.
T: Well, I’ve been busy.
R: What can I do for you?
T: There are some problems in the apartment. The faucet in the kitchen is leaking.
R: OK. I’ll send the plumber tomorrow to take a look at it. Anything else?
T: Yes. The heater isn’t working well. 
R: They still haven’t fixed it? I sent someone to look at it last week. 
T: I know.
R: What’s wrong with it now?
T: Well, it makes a lot of noise, and we only get a little heat.
R: They should have fixed it the first time. I’ll call them again.
T: Perfect. I’ll be here.